‘A huge need’ for truck service: RDO Truck Center opens 14-bay service center, hopes to expand
Western North Dakota may be the busiest place in the country for semi trucks.
“There’s a huge need for it with the expansion of the Bakken with all the oil out here,” said Scott Spangler, the service center’s general manager. “This is probably one of the busiest places for trucks right now in the whole country.”
To keep them moving safe and sound, RDO Truck Center — part of the RDO Equipment Co. family — recently renovated what was the heavy equipment location in east Dickinson to sell Mack and Volvo trucks, and service and sell parts for all makes and models.
“Whether it’s Freightliners, Peterbilts or Kenworths, we’re not discriminating here,” Parts Manager Bob Claypool said. “We’ll take them all.”
Spangler started as a technician 25 years ago and has worked his way up through the business, coming out to Dickinson a year ago to oversee the renovation of the building.
The building was completely gutted.
“The gist of this is the only thing left of the original structure is a few of the posts and roof and the floor,” Spangler said. “It was a total remodel.”
In addition to remodeling, 14 service bays were added, making it one of — if not the — largest truck service departments in Dickinson.
“It allows us to service our customers as quickly as possible,” Spangler said. “The hardest part is getting employees.”
The company does have a recruiter that visits trade schools across the country, Spangler said. Only three of the crew at the truck center are from North Dakota. The rest are transplants, like Spangler, who is from Pennsylvania.
There are eight technicians now, but they’d like to hire two or four more — a little less than one per bay in case a customer brings in more than one truck to be serviced, Spangler said. There is still a four- to five-day wait to get serviced.
The Dickinson truck center is RDO’s fourth — Fargo, Grand Forks and Bismarck came before it — and there are plans for a fifth location in Williston, Spangler said.
“That market up there is really crazy,” Spangler said. “They basically expanded the city so they encompassed all the businesses.”
Building in Dickinson was going slow, so it took more than half a year to complete the renovation.
“The fact that we’re open and operating — that was my favorite part,” Spangler said. “The day when I could actually walk in here and see business being conducted, that’s been the favorite part of it.”
RDO Truck Center
Address: 952 35th Ave. E., Dickinson, ND 58601