A friendly atmosphere welcomes customers and visitors alike, from the doorway of West Plains Inc. in Dickinson. The local distributors reflect their companies values and the staff members are accommodating and knowledgeable in the needs of the customers here in the Western Edge.
West Plains are one of four subdivisions of distributors within the company Plains Ag. The other three are Northern Plains, Border Plains and Central Plains. West Plains division locations are in Dickinson, Beach, Bowman and Hettinger.
Plains Ag has 15 locations across Kansas, Colorado, Montana and North Dakota. West Plains distributes New Holland and Case International Harvester manufactured products.
“Being a company of our sizes, there is always somebody willing to help out, no matter the location,” Location Manager Jeremy Praus said. “I know the past we have had (technicians) from Colorado come to help us with harvest.”
Praus was born and raised in Stark County. He graduated from South Heart and prior to his current position he was in the sales department. He describes Plains Ag as “a very family driven company.”
West Plains are getting ready for their busier times of the year, planting and seeding season. The company experiences high volumes of orders for products such as air drills, sprayers, quadtracs and four-wheelers.
“As soon as the drills hit the field we’ll be busy… We’re rolling,” Praus said. “Serving this area, we have a lot of good customers, a lot of good people, growers and producers in this community.”
Even as the coronavirus pandemic interrupted a lot of businesses flow across the country, things have been “business as usual” through the past winter, according to Praus.
“The way business has been right now, we really haven't seen much of a slow down,” Praus said. “Shop has been busy, parts have been busy and sales have been quoting a lot.”
Plains Ag and its subdivision take consumer needs into consideration to help individuals get the best help and products.
“The technology field is constantly growing, there is always something new getting added. As far as equipment, there are updates coming for different equipment all the time. Whether it be bigger air seeders, more horsepower, bigger tanks for the sprayers, bigger booms, we are a Case IH and Holland dealership and their engineers are working all the time… We are always matching the needs of our customers," Praus said.
West Plains have consecutively been large donors to the Dickinson Noon Lion Club Make-A-Wish Foundation benefit. The company is co-sponsors of the Dakota Community Bank and Trust Foundation Female Program, and have received the Case International Harvester Pinnacle Service Dealer award three years in a row.
The company are currently in the top 10 of Case IH dealers in sales volume in North America and in the top five privately owned dealers in North America.
Praus credits “good customer service and loyalty” for their success.
Dickinson’s West Plains Inc. spring hours are 7 a.m. to 6 p.m. Monday through Friday, and then 8 a.m. to 3 p.m. on Saturdays.