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Amazon customer service to be work-from-home jobs

GRAND FORKS, N.D. -- Online retailer Amazon is planning to move its customer service employees out of its physical office in Grand Forks, a spokeswoman confirmed late Tuesday afternoon, but the Seattle-based company said it won't result in job losses.

"All Amazon employees will be able to continue in their current roles working from their homes across North Dakota as a member of Amazon's award-winning Virtual Contact Center," spokeswoman Ashley Robinson said in an email.

Robinson said Amazon's seller support employees will remain in its Grand Forks facility.

Amazon employs 700 people in Grand Forks area, making it one of the area's largest employers, according to the Grand Forks Region Economic Development Corp. It has than 100 customer service employees here, Robinson said.

The company celebrated 15 years in Grand Forks in 2014.

Robinson said the company is "always evaluating our customer service network to ensure we're providing the best experience for our customers and employees."

Asked when the transition is taking place, Robinson said employees will be given the option "soon."

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